Orders & Returns


The Blue Coconut internet site is designed to provide our customers and consumers with information on Blue Coconut products. We hope you enjoy visiting our site and find the information useful.

All content on the Blue Coconut website is checked for accuracy by a medical doctor and we are committed to providing high quality information that is up to date and correct. Given the variable nature of nutritional information sources and research, unfortunately we cannot guarantee the accuracy of the material on our site. Users should therefore understand the following terms and conditions below.

The product information on the Blue Coconut website is not suitable for health professionals advice and is for information purposes only. You should consult a physician if you have any health concerns or require health advice.

Neither Blue Coconut, or any of its trade partners, shall be liable for any direct, incidental, consequential, indirect or punitive damages, costs or losses or liabilities whatsoever arising out of your access to, or use of, this site.

Everything on this site is provided to you ‘AS IS’. Neither Blue Coconut nor any of its trade partners warrant the accuracy of any of the material contained in this site or that it fits any particular purpose.

In addition Blue Coconut shall not be liable for any damages to, or viruses that may infect your computer equipment or other property, by reason of your use of, access to, or downloading of any material from, this site.

While any personal details sent to the Blue Coconut website will be kept private, any other information you communicate to Blue Coconut through the internet, including any comment, suggestion, idea, graphics or question becomes and will remain our exclusive property with unrestricted rights to use it, without compensating you or anyone else for them. In addition, any such information will not have to be treated by us as confidential.

Quality Policy - if our product reaches you in a damaged or spoiled condition, and we agree that it has, we will, at your request, refund the value of the product or replace the product.

Delivery Policy - if you have been charged for product which hasn't been delivered, we will, at your request, either re-deliver the product or refund the value of the product to you.If we send you an incorrect product variant,, we reserve the right to collect the product from you or we may allow you to keep the product, or we will, at your request, either re-deliver the product you originally ordered, or refund the value of that product to you.

Cancellations - if you cancel an order we will refund you in full, however if you cancel after the product has been dispatched you will be charged freight to deliver and return the product to us.

Invoicing Policy - If you are invoiced an incorrect amount for any product ordered please contact us at sales@bluecoconut.co.nz.  We will complete an invoice or credit adjustment.  Your credit card will be refunded any credit owing or debited for invoice adjustments, to reflect the correct payment amount.

Export conditions - export sales are presently unavailable, all sales are in $NZ and goods are for sale within New Zealand.

Addition Charges Payable - Additional freight charges may apply for rural deliveries, please contact us, sales@bluecoconut.co.nz.

Credit Card Information Security Policy - We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorised and debited in real time, all in a SSL secure environment. The page enables us to offer customers a safe and speedy online shopping experience.

  • Payments are processed in real-time.
  • Blue Coconut does not have access to your full card number, this credit card payment is secured by DPS.
  • DPS have bank grade security.
  • All transaction details are stored in their PCI-DSS compliant Data Centre.
  • DPS Payment Express Software is certified with over 200 banks globally.

    Visit the DPS Payment Express website for more info regarding online credit card payments www.paymentexpress.com To view DPS Privacy Policy, please click here

    Blue Coconut Distribution Ltd is 100 percent NZ owned and operated.  The business is located at 34 Church Road, Little River, Canterbury, New Zealand.  All product and freight costs are priced in NZ dollars $NZ and include GST.  All transactions are billed in New Zealand dollars $NZ.